Green Cedars Medical Centre supports the government’s ‘Zero Tolerance’ campaign for Health Care Service Staff.
This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.
- Reception Staff are following procedures that help the practice to function efficiently
- All of our staff are here to help you and have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.
The practice will not tolerate:-
Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
Threats of violence or actual violence to a GP or a member of his or her staff.
The GP’s have the right to remove patients from their list with immediate effect, any patient who behaves in the above manner.
Any disruption in the reception area – If this happens, all involved will be asked to leave immediately otherwise the Police will be called.
Sally Fensom Practice Manager