Mrs Sally Fensom leads the practice and will deal with patient feedback, enquiries or suggestions, compliments and complaints. You can contact her in writing, via email at nclicb.greencedarsmedicalcentre@nhs.net, speak to her on the telephone or request a meeting. We welcome constructive criticism as this helps improve the Practice. We value the doctor–patient relationship and would encourage you to inform us if you have any concerns with regards to your treatment.